Service Manager

Job description

The Service Manager leads Modern Niagara’s service business in Calgary, overseeing maintenance, service projects, and time & material work. They ensure exceptional customer experiences, strong financial performance, and high-performing teams by coordinating technicians, supporting client relationships, and driving operational excellence. Success in this role means a profitable and growing service business in the Calgary market, high client retention, engaged and retained technicians, and consistent delivery aligned with Modern Niagara’s standards for safety, quality, and performance. Why This Role Matters to Modern Niagara Service Managers play a critical role in sustaining long-term client relationships and supporting the full lifecycle of buildings across the Calgary region. Their leadership directly impacts customer retention, recurring revenue growth, and field performance. By connecting clients, field teams, and internal partners, this role helps deliver consistent service excellence while contributing to the broader “One Modern” approach across Western Canada. Key Impact / Purpose: - Deliver profitable service operations in Calgary by managing P&L performance across maintenan...