Customer Service Advisor - Nights Team

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📍UK-based remote role — you must be located in the UK with the right to work. Customer Service Team🚀: We’re not just another call centre — we’re the team small business owners rely on every day. You’ll have the space to think, solve problems creatively, make confident decisions, and see the impact of your work quickly. As the friendly voice of Capital on Tap, you’ll help make life easier for our customers by keeping things simple, clear, and stress-free while they focus on building their businesses. What You’ll Be Doing 🗃️: Working remotely as part of a structured, supportive team, you’ll: - Support customers across phone, email, and live chat. - Take full ownership of queries from first contact through to resolution. - Handle complex and sensitive account queries with confidence and care. - Apply fin...