Account Management Processer

Job description

About This Role Carrier is redefining the HVAC industry—and we’re looking for an Account Management Processer to help drive that transformation in our Missouri City, TX service branch. In this role, you will oversee the end‑to‑end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands‑on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast‑paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact. Key Responsibilities: Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities Complete job setup, billing plans, and scheduling notifications for Service Coordinators Review open orders daily and drive timely job completion Assist with warranty and startup jobs Process parts ordering, purchase orders, and AAP requests Review Preliminary Billing Documents (PBDs) and ensure invoices...