Luxury Experience Manager (Caesars Palace LV)

Job description

The Luxury Experience team at Caesars Entertainment is dedicated to identifying, engaging, and cultivating relationships with qualifying non-gaming luxury guests. Within this team, Luxury Concierge Services plays a vital role in enhancing the guest journey by overseeing reservation coordination, hotel registration, concierge requests, and a broad range of personalized services. By consistently delivering high-touch and white-glove service that meets Forbes and AAA luxury standards, Luxury Concierge Services supports enterprise-wide goals by expanding the Caesars Rewards ecosystem beyond traditional gaming. This approach is designed to elevate brand perception, increase guest lifetime value, and foster loyalty across Caesars Entertainment properties. - Provides extraordinary service consistent with Caesars Entertainment Mission Vision Values as well as Forbes and AAA service standards. - Contact all non-gaming and qualified Luxury Experience guests within 24 hours of a confirmed reservation and assist with all of their pre-arrival requests, as well as post-departure follow-ups. - Respond to all Luxury Experience email inbox correspondence within 24 hours in addition to individual em...