Technical, Customer Support Specialist (saas)

Job description

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. Adoreal is scaling rapidly, and this role is designed to support that growth. As we automate more of our content production, scheduling, and reporting processes, we are looking for a strategic operator who can take on high-impact work that supports both our social media and broader growth marketing efforts. Who We're Looking For: As we grow across Europe, we are seeking a Production Support Specialist to help ensure stability, transparency, and seamless coordination between our support, product, and engineering teams. You’ll be the first line of deep-dive technical investigation, working cross-functionally to maintain operational excellence and deliver high-quality support experiences to our partners. Responsibilities: 1. Database Proficiency 2. Log Aggregation & Monitoring Tools 3. Application Debugging & Root Cause Analysis 4. Version Control 5. Cloud & DevOps Exposure 6. Incident Management 7. C...