Customer Service Representative I

Job description

Job DetailsJob Location: CLEVELAND, OH 44114Customer Service Representative I $50-$65k depending on experience Cleveland, Ohio - hybrid option available after 6 months At Adherex Group, we help manufacturers and industrial partners streamline supply chain operations through customized packaging, inventory management, and distribution solutions. We are committed to delivering responsive service, operational excellence, and long-term customer partnerships across a wide range of industries. We are seeking a Customer Service Representative I to join our growing team. This role is ideal for someone who enjoys building customer relationships, solving problems, and working collaboratively across departments to ensure a strong customer experience. The Customer Service Representative will support customers by managing inquiries, processing orders, maintaining account information, and coordinating with internal teams to ensure customer needs are met efficiently and accurately. Responsibilities: Build and maintain customer relationships through phone, email, and other communication channels Process customer orders and ensure order accuracy Manage backlog and assist with customer forecasting t...