Store Manager

Job description

Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. T he Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership. Essential Duties: Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs . Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints. Escalate issues to the District Director of Operations ( DDO ) and Corporate Office if unable to resolve the issue directly with the customer . Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with fede...