IT Support Analyst

Job description

Specialty1 Partners is looking for a IT Support Analyst to help provide essential technical support to our team, including our supported dental practices. You will be part of a talented team of support analysts that demonstrate superb technical competency, providing mission critical support and ensuring the highest levels of availability, performance and security. Objective and Purpose: The IT Support Analyst provides frontline technical support to dental offices and corporate teams across the organization ‘s network. This role ensures timely resolution of hardware, software, network, and application issues, and supports the implementation of IT systems, upgrades, and integrations. The IT Support Analyst plays a key part in minimizing downtime, ensuring HIPAA-compliant operations, and enabling efficient, technology-driven dental practice management. Expectations: - Provide Tier 1 and Tier 2 support to dental offices and corporate users via phone, email, or ticketing systems. - Troubleshoot issues related to workstations, printers, intraoral devices, VoIP phones, networks, and practice management systems (PMS). - Log, track, and resolve incidents using IT service management (ITSM) t...