Customer Experience Manager
Sesame · San Francisco, California, US
About Sesame Sesame believes in a future where computers are lifelike - with the ability to see, hear, and collaborate with us in ways that feel natural and...
Job description
About Sesame Sesame believes in a future where computers are lifelike - with the ability to see, hear, and collaborate with us in ways that feel natural and human. With this vision, we're designing a new kind of computer, focused on making voice agents part of our daily lives. Our team brings together founders from Oculus and Ubiquity6, alongside proven leaders from Meta, Google, and Apple, with deep expertise spanning hardware and software. Join us in shaping a future where computers truly come alive. About the Role: We’re looking for a Customer Experience Manager to build and lead our support function from the ground up. At Sesame, the customer experience when something goes wrong matters just as much as the product itself, and we want to raise the bar for what great support looks like in an era of AI. You’ll be the first person in, writing the playbook as you go: handling tickets yourself while simultaneously designing the systems, processes, and team that will scale. You’ll be close to the product, close to the customer, and joining at a time when you get to influence how we go to market with the right support programs in place. The right person for this role is equal parts ope...