Senior Manager Category Experience

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising. Key Responsibilities: - 40% Manage and mentor a top-performing team - 20% Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories. - 20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer...