Technical Support Engineer L1

Job description

About IDEMIA Secure Transactions IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. Purpose: About us: At IDEMIA IST, we make digital connections and payments safer and simpler. Trusted by thousands of clients globally, we deliver secure, reliable, and cutting-edge solutions every day. About the Role: Job Title: Technical Support Engineer L1 Location: Bucharest (12-hour shifts) Onsite We’re looking for a Technical Support Engineer, a great role if you enjoy solving problems, helping people and working with technology. Description: What You’ll Do: What Will Help You Succeed in This Role - Monitor IDEMIA services and applications to spot issues early. - Provide fast, first-line support to customers while meeting strict SLA's. - Troubleshoot and resolve technical problems related to IDEMIA...