Call Center Representative III

Job description

Employment Type: Full time Shift: Day Shift Description: Call Center Representative - Rensselaer - FT - DAYS If you are looking for a high-volume Call Center position, this could be your opportunity . Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY. Call Center experience highly preferred. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Office Hours, Monday - Friday What you will do: Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers. Assists supervisors with staff scheduling,...