Patient Ambassador - Honickman Center (FT, Days)

Job description

Job Details The Patient Ambassador is responsible for ensuring the prompt and courteous greeting of all patients, assisting patients with wayfinding, and ensuring their registration, check-in, and copay collection are complete. Performs navigator and registrar functions with an emphasis on creating an excellent patient experience. Responsible for managing patient flow on each floor and in the building lobby. Job Description: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Responsible for ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues to create an excellent patient experience. Identifies opportunities for service recovery and coordinates resolution as needed. E nsures appropriate coverage at all times. Assists with the check-out process to ensure smooth transitions through the patient visit, including scheduling of appointments and follow-ups. Trains new and current staff on registrar functions. Adheres to departmental and JMG wide initiatives related to registration workflow changes (i.e., patient portal, referral module). Addresses any workflow issues and provides recommendations for improvem...