Assistant Director, Student Financial Services

Job description

The Assistant Director, Student Financial Services focuses on providing a high level of customer service via walk-in counseling, phone calls, and appointments regarding: the financial aid application process, student account inquires, and financing options loan counseling, and debt management strategies. The candidate must be comfortable discussing the details of a student’s bill and conducting necessary follow-up and outreach in order to keep students accounts in good financial standing. This position offers a flexible work arrangement with the opportunity to work on campus in Boston and also remote part of the week. Counseling (40%): - Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies. - Discuss billing questions with students and their families and provide detailed information about tuition charges. - Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families. - Manage assigned caseload. Student Accounts (40%): - Co...