Supervisor Field Services (Water Resources)

Job description

Job Overview Incumbents in this classification performs the duties of the function and performs first line supervisory field work. Salary: Hiring Range (annual) $55,099.20 – $58,405.15 *Internal rates may vary based on the selected candidate’s current grade. Ideal Candidate: The ideal candidate will have a minimum of two years of supervisory experience managing a team of three or more personnel or over two years of experience with the Hillsborough County Water Resources Field Service team. Additionally, they will possess at least two years of experience with Oracle’s Customer Cloud Service (CCS) or Customer Care and Billing (CCs) systems or over three years of experience in any other mobile workforce management system. This includes knowledge of billing functions and the ability to analyze and resolve billing issues. A minimum of one year of experience completing utility-related field service work orders in the field is also required. A strong candidate will have extensive knowledge of the subdivisions within the Hillsborough County Utilities service areas and at least one year of experience managing and supporting Advanced Metering Infrastructure (AMI) systems and Neptune 360 with...