Customer Service Trainee

Job description

Job Title: Customer Service Trainee Number of Positions: 9 Location: Farmington Hills, MI Location Specifics: Fully Remote Job Summary: Candidates must reside within a reasonable commuting distance of our Farmington Hills office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. TYPICAL ASSIGNMENTS: In a developing and learning capacity, the Trainee will perform the following typical assignments: Researches inquiries by accessing the claims processing system and other informational sources Responds to customer/group and...