Cust Srvc Acct Rep Assoc- Sr

Job description

Job Posting End Date 04-28-2026 Please note the job posting will close on the day before the posting end date. Job Summary: This position is the primary field customer relations resource, for residential and commercial customers in an assigned territory. The geographic territory assignment will typically include 40,000 to 60,000 accounts, depending on customer density and other pertinent parameters. Incumbents in this position should demonstrate a willingness to learn and build relationships and will be under close supervision and guidance. The positon requires reactive response to customer and public inquiries, as well as proactive promotion of company marketing programs, products, and information. Job Description: Cust Svcs Acct Rep Assoc: What You’ll Do: 1.) Financial Responsibility - Exhibits fundamental understanding of rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customers needs. Assists in seeking additional revenue and growth opportunities. Monitor customer delinquencies to reduce charged-off accounts. Gains familiarity in preparing billing corrections to remedy inaccurate billings. Maintain accurate reporting records. 2...