Senior IT Support & Service Desk Administrator (Tier 1/2)

Job description

Job Title: Senior IT Support & Service Desk Administrator (Tier 1/2) Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular-Long Term Assignment: Percentage of Travel Required: Up to 10% Type of Travel: Local: - * * The Opportunity: Are you interested in continuing your career in Europe in a mission focused environment? CACI has established an upcoming position throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support AFRICOM’s mission objectives. Responsibilities: The Senior IT Support & Service Desk Administrator provides Tier 1 and Tier 2 technical support for enterprise IT environments, supporting end-user systems, infrastructure components, and service desk operations in a high-security, mission-critical environment. The position requires independent technical judgment, adherence to ITIL best practices, and consistent delivery of high-quality customer support in compliance with Service Level Agreements (SLAs). - Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, Vo...