Onsite Navigator - Springfield, MA

Job description

Title : Onsite Navigator, Springfield, MA Reporting to : Senior Manager, Client Support Location : This role is based at a hospital in Springfield, MA Opportunity : The Navigator will work in partnership with hospital teams, patient experience, clinical resources, and Get Well’s Sr. Client Success Director to support adoption and utilization of the Get Well Inpatient Solution by patients and families during their hospital stay. The individual in this role has a servant's heart and is passionate about helping people wherever they see a need. Responsibilities : Requirements : - Work closely with clinical and non-clinical staff to build out or maintain a workflow for effectively integrating the Get Well Inpatient Solution into the admission process - Provide consistent encouragement and training on the Get Well Inpatient Solution for patients and families while offering coaching and guidance for staff to support clinical adoption - Consistently execute high-quality service to patients during their hospital stay while introducing the Get Well Inpatient Solution and educating patients on its purpose and features - Serve as a guide for all questions and basic troubleshooting – quickly an...