Front Desk Representative - Gainesville

Job description

Key Responsibilities: Qualifications: High School Diploma. 2 years experience in a medical environment. - Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter. - Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice. - Informing patients of any delays in clinic/wait times. - Providing patient with the intake tablet and instructions on how to use the tablet. - Assist patients having difficulty using the tablet. - Ensuring the patients have completed all the required intake information. - Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes. - Verifying a valid authorization is present in the patient’s account in Athena. - Ensuring the patient’s insurance benefits have been verified within the past 90 days. - Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances. - Inform patients of credit card on fil...