Customer Success Manager

Job description

Description Why Join Sensi.AI: Sensi.AI is transforming the world of home care through agentic AI - and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment. About The Role: Sensi Customer Success Managers (CSM) are the main point of contact for all of our customers post sale. In partnership with our implementation and clinical teams you will lead the renewal and growth of our existing customer base. A CSM will be responsible for building and maintaining strong relationships with our clients. This role is pivotal in ensuring that our customers achieve their desired outcomes while maximizing the value they get from our solution. The CSM will serve as a trusted advisor, helping clients to navigate our products and services, and proactively addressing their needs to ensure high levels of customer satisfaction. This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility. Key Responsibilities - Own the customer and lead all business efforts for your assigned portfo...