Guest Relations Agent

Job description

Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description: As a Guest Relations Agent, you will: - Handle guest inquiries, concerns, and requests efficiently. - Assign work orders to bell services to handle luggage deliveries, pickups, and room changes. - Ensure timely response to guest requests, such as luggage assistance or package deliveries. - Monitor bell staff locations and availability to optimize workflow. - Communicate clearly with the team via radio, phone, or internal systems. - Maintain an organized log of bell staff assignments and tasks. - Coordinate with front desk and housekeep...