Professional Services Manager

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Senior Professional Services Manager (SPSM) is accountable for the overall success of services engagements within assigned segments and regions. This role involves collaborating with sales professionals, sales leadership, integrated tech, and end-user clients to understand their business objectives, leading service delivery teams, and ensuring that services are delivered on time, within scope, and to the highest quality standards. The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at exe...