Dispatcher

Job description

The Dispatcher position is responsible for dispatching orders to Medical Service Technicians (MST) utilizing logistics software and tools. Must possess excellent customer service and telephone skills. Daily monitoring and optimizing MST routes to ensure timely completion of ETA’s and routine orders. Documenting and following up on order exception communication. Consistent communication-collaboration with local service center management teams. Coordinating, organizing and scheduling daily and on-call deliveries, pick-up, and equipment service needs according to geographic area and availability of MST. Department Operation: - Assigns add-on orders to appropriate MST timely. - Assists customer service in troubleshooting Home Medical Equipment (HME)issue for patients and families. - Assists HME/Operations Manager in resolving issues regarding staff shortages, routes, available equipment and ETA’s. - Responsible for ongoing communication with MST’s during their workday regarding address changes, ETA’s, and any other order issues that affect the MST’s route. - Monitors and checks assigned orders containing critical ETA’s - Monitors MST productivity throughout the day, and communicates pe...