Dispatch Supervisor

Job description

I. Job Summary Supervises daily dispatch operations and tracking. II. Essential Duties and Responsibilities: - Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met. - Coordinates resolution of service orders and customer service issues. - Manages live dispatch as well as GPS and MAS data input. - Supervises processing of all paperwork, including billing backlog. - Communicates and enforces company policies and procedures and develops and implements safety briefings. - Coordinates container tracking, container placement, and driver safety. - Compiles and analyzes maintenance reports. - Coordinates schedules and monitors performance of staff, and arranges for training as needed. - Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. III. Qualifications: A. Required Qualifications: - High School Diploma or G.E.D. (accredited) - 4 years of previous experience (in addition to education requirements) - Previous dispatching and driver management and general supervisory experience B. Preferred Qualifications: IV. P...