Client Resolution Specialist

Job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?: The Client Resolution Specialist maintains responsibilities similar to a Customer Service Representative and is responsible for handling inbound customer calls from both providers and members but is more highly focused on resolving client-related issues and providing expert-level resolution to complex cases. This may include partnering with Benefits departments in trying to solve complex issues. Job Details: -In office at 19100 Ridgewood Pkwy San Antonio, TX 78259 required What Will You Be Doing: Assisting with customer service phone calls and queues as assigned. Provide standard client support: - Primary client contact for claims and customer service issues and question for assigned accounts. Main customer service contact to resolve issues and identify customer needs on a pro-active basis. - Utilize systems to tract all assigned clients questions or concerns. - Provide expert level of assistance to members who have complex or escalated issues that have not been successf...