Floor Person Slots Part Time (LINQ LV)

Job description

The Slot Floor Person is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and providing friendly, courteous service always. - Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck - Displays attentive, upbeat, and enthusiastic behavior during each (Moment of Truth) interaction throughout the shift - Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives - Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out) - Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots - Resolves guest complaints using Service Recovery with a sense of urgency and empa...