V2 Lounge Supervisor

Job description

As a Lounge Supervisor at Concord Hospitality, you will lead the lounge and room service operations to ensure exceptional guest experiences, smooth daily service, and adherence to company standards. Your leadership, organizational skills, and commitment to quality will support both team success and guest satisfaction. Responsibilities: Qualifications: - Open and close shifts in accordance with manager’s checklist. - Train, maintain, and enforce all service standards using menus and reference materials. - Maintain a safe and sanitary work environment; report unsafe conditions to management. - Ensure room service is fully staffed and able to handle business volume; assist as needed. - Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction. - Conduct daily taste panels and menu classes for restaurant and room service staff. - Monitor staffing hours and overtime to align with sales and profitability goals. - Implement and follow through on restaurant party bookings and hospitality suite service. - Support guest satisfaction by assisting with service, seating, and communication with the kitchen. - Ensure side work is completed daily and stations a...