Roadside Assistance Intake Agent Part-time

Job description

Part-time: Friday, Saturday, Sunday, and Monday availability required. Our business hours are 7:00 AM – 10:00 PM, and most new hires are scheduled for evening shifts, since that’s typically where we need the most coverage. The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential. What You'll Do: Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member Input and work with various systems to document information accurate...