Retail Operations Director

Job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey! Nature & Scope → Your Role at Roots Roots is looking for a dynamic and experienced Director, Retail Operations to join our team and help advance our ambition of delivering the best possible customer experience in our stores. This is a high impact, senior leadership role at the intersection of strategy and execution, responsible for ensuring that every Roots store delivers a consistent, high quality experience while operating at peak efficiency. This role serves as the operational backbone of our retail organization. You will own the systems, standards, tools, and processes that enable our store teams to perform—translating...