IT Support Operations Senior Manager

Job description

Job DetailsJob Location: Kraft Group - Foxborough, MA 02035Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $120,000.00 - $139,000.00 SalaryJob Shift: DayJob Category: Technical/Analytics SUMMARY: The IT Support Operations Senior Manager will be responsible for managing the operations of our end user-based community across all TKG operating companies. This individual will lead all initiatives associated with identifying opportunities to gain efficiencies, cost savings and better business outcomes as it relates to end-point computing and printing devices. DUTIES AND RESPONSIBILITIES: Lead and manage the IT helpdesk and support team, including hiring, mentoring, training, performance evaluations, and ensuring appropriate scheduling and coverage for a 24x7 operation. Design, maintain, and manage desktop and laptop system images for both Windows and Mac environments in collaboration with the broader IT team. Oversee service delivery within ITSM platforms, ensuring adherence to SLA standards, effective hardware and software inventory management, and timely remediation of system vulnerabilities. Manage daily operations of support teams, ensuring appropriate staffin...