Customer Care Representative II

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Summary of Role: Shift Details: 8:30am-5:30pm - Hybrid, must be in office on Thursdays in Carrollton, TX Responsibilities: Education: - Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. - Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. - Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. - Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers. - Responsible for providing customers with accurate answers to questions and com...