Commercial Loan Servicing Specialist I

Job description

Description SUMMARY: Under the supervision of the Commercial Loan Servicing Officer, performs a variety of Loan Servicing functions in connection with Commercial loans such as new loan setup, data entry / file maintenance, payment, and payoff processing. Effectively problem solves customer issues relating to account maintenance. While primary expertise will be in commercial loan functions, there may be crossover to residential/consumer functions for backup and flow purposes. Other duties as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Set up new commercial loans per standard operating procedures. - Process/QC commercial loan payoffs, new loans, modifications, and file maintenance. - Retrieve and file loan files and original notes as needed. - Process internal and external Pre-Authorized Transaction requests, including completion of the appropriate form and set-up within the core system. - Process loan modifications, annual renewals, and extensions. - Provide superior customer experience to all internal and external customers. - Review daily reports to ensure accurate customer billing, rate review, payment changes, transfers and perform maintenance necessary. - Maintain and de...