Operations Support (Dispatch)

Job description

The Role: The role of the Operations Support is to provide dispatch support to our transportation planning team. The successful candidate will be trained on all positions within the Dispatch team. Shift: Monday - Friday, 8 - 5, Permanent position. Responsibilities: Driver Support: - Ensure phones and satellite messages are answered promptly - Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner - Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc. Troubleshooting: - Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service. - Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed. - Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily - Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when neces...