Commercial Manager, LEGOLAND Discovery Center Kansas City

Job description

What you'll bring to the team Qualifications & Experience: Commercial Manager at LEGOLAND Discovery Center Kansas City Job Purpose: The Commercial Manager is accountable for leading Retail, Food & Beverage, and Admissions operations to deliver exceptional guest experiences , strong commercial performance , and safe, compliant execution . The role maximizes revenue and profitability through inspirational people leadership, disciplined commercial planning, and a guest‑obsessed culture aligned to The LEGO Group’s values. Key Accountabilities: Guest Experience & Brand Excellence: - Ensure all Retail, Food & Beverage, and Admissions teams consistently deliver world‑class, playful, and memorable guest experiences , exceeding KPI, per‑cap, transaction value, and mystery visit targets. - Role‑model LEGO brand behaviors—fun, creativity, inclusivity, and authenticity—while embedding service excellence across the entire guest journey. - Lead effective guest recovery and complaint resolution in line with company policies. Commercial & Financial Performance: - Deliver revenue, margin, per‑cap, and transaction targets across all assigned commercial departments. - Execute merchandising, F&B menus...