Service Delivery Manager, Government

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: The Service Delivery Manager – GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross-functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams. Through these efforts, the Service Delivery Manager directly supports T-Mobile's reputation for reliable, compliant, and high-quality service deli...