Curtis Blue Line Customer Service Representative

Job description

Description As a law enforcement Customer Service Representative , you will work in a hybrid role consisting of: This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear. Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm. - Working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish. - Law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email. Duties and Responsibilities to include: - Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products. - Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor). - Educate customers on all product offerings. - Provide quality...