Collections Excellence Analyst

Job description

Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. - Use data, process optimisation and frontline enablement to improve recovery outcomes - Lead continuous improvement initiatives - Melbourne based About the Role: As a Collections Excellence Analyst, you’ll play a key role in shaping and optimising Origin’s end-to-end collections performance across the customer lifecycle. Sitting within Credit & Collections, this role blends data analytics, process optimisation and frontline enablement to improve recovery outcomes, enhance customer experience and ensure strong regulatory compliance. You’ll act as the subject matter expert across the collections value stream — from segmentation and workflow design through to contact strategies, scripting and continuous improvement. This is a highly visible...