Customer Success Manager

Job description

Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning. We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine. Become part of an international team of creative problem solvers and drive real revenue! Tasks: Your mission: - Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages) - Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships. - Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements. - Partner closely with operational teams to ensure seamless service delivery while maintainin...