Service Center Specialist

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. - Manage inbound phone calls, online inquires and customer walk-ins - Able to perform routine tasks related to the process that they support - Strong collaboration with customers and branch staff on dealing with issues - Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail - Ability to document tasks in process flows - Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary - Enter orders and arrange delivery to all sites and locations per the individual agr...