Tolls and Citations Resolution Specialist

Job description

As the Tolls and Citations Resolution Specialist, you will support the Customer Subrogation department by researching, reconciling, and resolving toll and citation-related billing matters. You will use strong analytical and organizational skills to manage disputes, process invoices, and ensure accurate and timely handling of payments and reporting activities. In this role, you will collaborate with internal teams and third-party vendors to investigate issues, resolve discrepancies, and maintain accurate financial records related to tolls and citations. This role is well-suited for individuals early in their careers or currently pursuing a degree who are interested in gaining hands-on experience in operations, finance, or business administration. What You’ll Do: - Open, review, and distribute incoming mail related to toll and citation notices. - Gain hands-on experience working with financial processes, vendor coordination, and business operations. - Develop analytical and problem-solving skills by researching and resolving real-world billing and operational issues. - Research tolls and citations to verify accuracy and resolve discrepancies. - Handle escalated billing disputes relat...