Manager, Customer Experience and Operations

Job description

MANAGER, CUSTOMER EXPERIENCE AND OPERATIONS Manager, Customer Experience & Operations Position Overview: We are currently recruiting for a Manager, Customer Experience & Operations to contribute to Sirva’s continued success by leading a high-performing Customer Experience Operations team. This role focuses on embedding best practices and leveraging data-driven decision-making to enhance service delivery and operational efficiency. As a Manager, you will be responsible for leading and developing a team of Customer Experience Consultants, driving performance, and fostering a culture of continuous improvement. You will play a key role in optimizing processes, improving customer outcomes, and ensuring consistently high standards across all areas of delivery. Key Responsibilities: - Manage a team of Customer Experience Consultants to provide an exceptional customer experience, leveraging data, tools and best practices - Drive continuous improvement of processes and integration of tools and technology - Coach, motivate and develop team members through regular performance discussions, feedback and structured development plans - Support recruitment, onboarding, and training to build a high...