Desktop Support Specialist II - Digital and Technology Partners - Onsite - Days Mon - Fri 8am - 4pm at Mount Sinai West location

Job description

100% Onsite position Location: Mount Sinai West 1000 10th Avenue, New York, NY Shift: Monday - Friday 8am - 4pm The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware. 1. Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades 2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc. 3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus. 4. Provides support for Mount Sinai users at remote sites outside the campus which might require local travel. 5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures...