Customer Success Manager, Emerging Tier

Job description

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: This is a highly visible, client-facing role within SPS Commerce Revenue Recovery, where you will play a meaningful role in driving customer success and long-term value. As a Customer Success Manager (CSM), you will partner closely with your team to ensure customers are fully supported, engaged, and realizing measurable return on their SPS Revenue Recovery investment. In this role, you are not just responding to customer needs — you are proactively guiding customers through their journey, strengthening relationships, and championing outcomes that drive retention and growth. What You’ll Do As a Customer Success Manager, you will: Collaborate within a team to manage and engage a shared book of business through proactive outreach, strategic check-ins, and personalized support. Build strong, trust-based...