Outsource Task Processor III

Job description

The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. Tax Procurement and Payment: · Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions · Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing · Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing auth...