Patient Service Representative- SugarLand Women's Care

Job description

Company Description Location: Onsite at 17520 W Grand Pkwy S Suite 230, Sugar Land, TX 77479 The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. Job Description: - Greet patients and visitors in a prompt, courteous and helpful manner. - Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed. - Assist new patients in completing all necessary paperwork - Collect all patient insurance information - Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements - Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.) - Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record. - Schedule patients return appointments. - Participate when necessary with other staff members to seek account resolution. - Batch and balance all monies and tra...