Delivery/Logistics Operations - Mandarin Speaking

Job description

About HungryPanda Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide. Job Responsibilities: Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction. Key Responsibilities: Main Objective: Manage independent contract drivers and design incentive schemes to drive delivery efficiency to increase customer satisfaction. · Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations. · Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks. · Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services. · Maintain effective communication with drivers, promptly c...