Italian Senior Claims Advisor for Airbnb - Lisbon, Portugal

Job description

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Claims team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. As a customer service specialist in this project, your daily responsibilities will include: - Communicate friendly and efficiently with the customers and provide relevant information - Be the person responsible to deal with property damage issues - Handle sensitive issues that were reported during ongoing reservations or after they are over - Analyze the customer situation and assess the property features to determine liability - Identify anomalies and patterns to identify fraudulent claims - Proactively and independently work to meet targets and goals To succeed in the role, you will need to have: Benefits. - Native or proficient level of Italian (C2) - Proficient level of E...