Level II Technician

Job description

Replies within 24 hours Benefits: Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. IT Technician II Responsibilities: - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance - Provide technical support via phone, web portal, and email to ensure timely and effective resolution of end-user issues. - Set up and provision systems for new hires, including hardware and software installation. - Prioritize and manage service requests and incidents according to defined SLAs. - Utilize remote tools and diagnostics to troubleshoot and resolve support requests efficiently. - Perform hands-on technical su...