Senior Field Service Engineer - Boston

Job description

The Opportunity Oxford Nanopore Technologies is seeking an experienced, mechanically-savvy Senior Field Service Engineer to join our growing team. This role is ideal for a proactive professional who thrives on taking ownership of complex technical challenges and delivering world-class customer service. Based in the NE-Boston area , you will play a critical role in supporting groundbreaking science across Boston, NY, CT, and NJ, ensuring our customers maximize the potential of our sequencing technology. Key Responsibilities: As a Senior Field Service Engineer, you will: - Provide outstanding on-site and remote technical support to our customers. - Perform installations, maintenance, and repairs of our advanced sequencing instruments. - Conduct training sessions to ensure customers can successfully implement and operate our technology. - Identify and resolve intricate technical issues by applying your knowledge of Linux and IT systems. - Collaborate with various internal teams to ensure flawless service delivery. - Maintain detailed records of services provided and customer interactions. - Submit service reports, expense reports, and work orders in a timely manner. - Drive continuous...